- Preiser, W., Smith, K., Universal Design Handbook, 2E, 2010.
- Downe, L., Good Services, How to design Services that Work, 2020.
- YouTube course “Universal Design - Tools for Life Georgia AT Program” on https://www.youtube.com/watch?v=9p1satTC4Cg&list=PLZH-8z1Rji0vaf4i8qMXo8SG6uf57ziKC
- LinkedIn course “Design Thinking, Social Innovation and Complex Systems” by Scott Boylston
- Mager, B., Leon, N., Service Design Innovation - An introduction to the most important principles, processes, and tools, 2021.
- BCBS Toolkit, Actions that build community at https://www.dmas.virginia.gov/media/1220/actions-that-build-community.pdf
- TEDx Talks, Connect and lead, how we create community, Kathy Coffey at https://www.youtube.com/watch?v=P6D1clAMFyw
- Center for Excellence in Universal Design at https://universaldesign.ie/what-is-universal-design/
- Universal Design Principles at https://www.youtube.com/watch?v=kTdiKHpw_xo&list=PL4we4-rKZT4h4balQCtjuXuicBnu7YLfL
- What is service design at https://www.youtube.com/watch?v=szJX_R5UVI8&t=197s
- Principles for Designing Sustainable Services at https://wearesnook.com/principles-for-designing-sustainable-services/
- Design for a Better World through Sustainable Service Design at https://esignals.fi/en/category-en/r-d/design-for-a-better-world-through-sustainable-service-design/#67b3f207
- Service Design for Sustainability at https://www.youtube.com/watch?v=PY8oZyA6HPE
- Service Design Academy: Service Blueprinting at https://www.youtube.com/watch?v=xSCXHU2bK2U
- Service Blueprint: Many birds with one stone by Martina Mitz at https://www.youtube.com/watch?v=XCcLcJyvaCw
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Materials
Материали
Υλικά
Materiali
Material
Equipment
Оборудване
Εξοπλισμός
Attrezzatura
Utrustning
Duration
Продължителност
Διάρκεια
Durata
Varaktighet
Outcomes
Резултати
Αποτελέσματα
Risultati
Resultat
Skills related
Свързани умения
Σχετικές Δεξιότητες
Competenze Correlate
Relaterade färdigheter
Step-by-step guidelines
for completion of the exercise
Стъпка по стъпка указания за изпълнение на упражнението
Βήμα προς βήμα οδηγίες για την ολοκλήρωση της άσκησης
Linee guida passo-passo per il completamento dell’esercizio
Steg-för-steg riktlinjer för att slutföra övningen
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Tips and tricks
Съвети и трикове
Συμβουλές και κόλπα
Consigli e trucchi
Tips och tricks
Debriefing questions/Follow-up discussion questions
Въпроси за обратна връзка / Въпроси за последваща дискусия
Ερωτήσεις απολογισμού / Ερωτήσεις για επακόλουθη συζήτηση
Domande di debriefing / Domande di discussione successiva
Debriefing frågor / Uppföljningsdiskussionsfrågor
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